The Worlds first dynamic feedback tool for mental health care

Know who to help – Know how to help

Presenting the world’s first dynamic feedback tool

Norse Mental Health and Substance Use is the first feedback system that dynamically adjusts to the respondents answers and needs.

Norse Mental Health and Substance Use has been developed in close collaboration with therapists and patients, and is continuously revised.

Norse Feedback aim to reduce reliance on paper-based forms and to improve clinical practice.

The easily accessible report


4 domains that map resources, symptom severity, functioning and sustaning factors.


20 subscales developed to draw attention to a dimensional understanding of suffering, risk and resource factors, as well as highlighting an action-oriented and user-adapted focus.


The sidebar provides additional information on suicidality, single scores, life events and more.


All items asked in the assessment and associated changes, together with descriptions of the subscale are available in the side panel.


Feedback from patient on alliance and treatment needs.


3 assessments are displayed: the initial assessment, previous assessment and current assessment.


The patient routinely answers questions related to suicidality.


“This is incredibly good. Having a systematic feedback system, not only after the treatment is finished, but also during it.”

“I have patients who have said that it is easier to tell me how they feel when they can sit at home in peace and quiet and fill in Norse. They are then “inside their bubble”, as one said, and it is not so easy to smooth over how she really feels, something she often does if we just ask in a conversation.”

“Visualizing lines in the graph for the patient, I experience is effective in itself. It seems to contribute to the patient himself experiencing «having done something», that treatment actually helps…”

“My experience is that this is a very useful tool for mapping the patient’s difficulties – it provides a starting point to work from. This also applies to the feedback patients give about the therapist / approach, which can also make visible something about the patient that one would not otherwise catch on an outpatient basis. An example is a patient who gave me a “full score” after three conversations, after which we had interaction / alliance goals as a starting point for conversation. It turns out that the patient’s strategy in relationships is either intense or dismissive. Thus, we were able to explore the patient’s difficulties in relationships earlier than otherwise.”


It is important to distinguish between routine outcome measurement, symptom mapping, and clinical feedback or feedback systems. Most instruments are designed to measure outcome or symptom, and only a few are designed to support clinical processes directly. This is where Norse Mental Health and Substance Use differs from other feedback tools. We have identified the needs of clinicians and patients in treatment processes, and then we created a solution which addresses their work flow.

In collaboration with clinicians and patients Norse Feedback developed a technology that comprehensively maps relevant symptoms, together with processes and alliance goals, to reflect what is happening in therapies. Norse Mental Health and Substance use is the only instrument that actively learns from and adapts to the individual patient’s responses. This is the unique Norse methodology.


Directly to the patient

The practitioner sends out assessments from the Norse system. Invitations to respond can also be derived automatically based on scheduled appointments. The patient receives an invitation and a link on their smart phone (text message or email) and can instantly start the questionnaire to respond.


The patient fills out a personalized assessment on their smartphone or tablet. The combination of questions is part of the Norse methodology.

Practitioner report

The answers are instantly available in the practitioner report. The starting point for the meeting between patient and practitioner is now based on comprehensive information.

We take collaborative practice seriously

With a broad assessment, both patient and therapist together will create an understanding about resource and problem areas. Through this shared understanding, they will collaborate in creating therapy goals and the means to meet them. Throughout the course of treatment, it will be possible to see the effect of the work done. This is collaborative practice.

What is collaborative practice?

Tool for collaboration

Norse Mental Health & Substance Use makes it easier for the patients to be open about the difficulties to the clinician. The patients answer the questions in the first assessment before the first appointment with the clinician at home on their own mobile phones or tablet.  The subsequent assessments address issues which are relevant to the individual patient based on the initial answers. That way the patients do not waste their time answering irrelevant questions.

Are you patient / respondent?

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